Help With Your Order
Need help choosing what to order, placing an order, or checking on an existing one? We’re here to help.
Planning your first order?
Start with our First Order Guide for curated best-seller assortments by budget. It includes suggested quantities, color mixes, and product pairings to help you build a balanced, shop-ready collection.
Need personalized support?
Have questions about products, colours, quantities, or what would work best for your shop? Contact our wholesale team and we’ll be happy to help.
Email: wholesale@threadandmaple.com
Phone: +1 (606) 44 MAPLE (62753)
Already placed an order?
Log in to your account to view your order history and current order status.
You can also use our self-serve order portal to track your order, request a refund, or cancel an order if eligible.
Not sure where to start?
Send us a note with your shop name, approximate budget, and any product categories you’re interested in. We’ll help you put together an order that makes sense for your customers.